Refund and returns policy

Every PrintForge order is printed to your specification, so we cannot accept returns for a change of mind. We do stand behind the quality of our work.

Our reprint promise

If your order arrives damaged, is missing items or does not match the artwork you approved, contact us within 7 days of delivery. Send your order number and a photo of the problem. We will reprint the affected items at no cost or refund you, whichever you prefer.

What is not covered

• Spelling, layout or colour mistakes that were in the artwork you supplied.
• Small colour differences between your screen and paper. Screens show RGB light, print uses CMYK ink.
• Low resolution images that we flagged during the artwork check and you asked us to print anyway.

Cancelling an order

You can cancel free of charge until your order moves to In production. After that, materials and press time have been used and we cannot cancel it.

How refunds are paid

Refunds are made by bank transfer within 5 working days of approval.