Frequently asked questions.
Everything you need to know about ordering, artwork, delivery and payments.
Ordering
How do I place an order?
Open a product, choose your size, paper type, finish, printing type, quantity and delivery option, upload your artwork and add it to your cart. Then check out as a guest or with an account.
Why does the price change when I pick options?
Our prices are calculated live. Thicker papers, special finishes and double sided printing cost more, while bigger quantities lower the price of each piece.
Is there a minimum order?
Minimums depend on the product: 1 poster or banner, 25 invitations, 50 stickers or brochures, and 100 business cards or flyers.
Can I order several products at once?
Yes. Configure each product and add it to your cart. Delivery is charged once per order, using the fastest option you picked.
Artwork
What file types do you accept?
PDF, AI, EPS, PSD, JPG, PNG, TIFF and ZIP, up to 25 MB per file. PDF with fonts embedded gives the best results.
I do not have my artwork yet. Can I still order?
Yes. Tick "I will email my artwork later" on the product page. Your order is marked Awaiting artwork until the file arrives.
Do you check my file?
Yes, every file gets a free check for bleed, resolution, fonts and colour. We contact you if anything needs fixing before printing.
Delivery and tracking
How long will my order take?
Standard takes 5 to 7 working days, Express 2 to 3, and Rush 1 working day. Studio pickup is ready in 2 to 3 working days.
How do I track my order?
Open the Track order page and enter your order number and billing email. Logged in customers can also go to My account, Orders and select Track.
Do you deliver outside Pakistan?
Yes, on request. An international surcharge is added at checkout when the delivery country is outside Pakistan.
Payments and returns
How can I pay?
Cash on delivery or direct bank transfer. For bank transfer we send our account details with your order confirmation.
Can I return a printed order?
Custom printed items cannot be returned for a change of mind. If your order arrives damaged or does not match your approved artwork, tell us within 7 days and we will reprint it or refund you.
Still have a question?
Send us a message and a real person will reply within one working day.